Requesting an employment letter

You ask a connected employer for written confirmation of your job from your own account. Lexpoint drafts the letter from the employment record your employer confirmed, and your employer signs to issue it. Everything happens at Workforce → Letters.

Before you start

• Your identity must be confirmed. Until it is, the request page shows Identity not confirmed or Identity check in progress with a link to Settings → Account → Identity. See Identity verification.
• The connection must be active and use the current workforce consent. A connection made under an older consent needs a new invitation from your employer.
• Your employer must have confirmed at least one employment period. A current-role letter needs a confirmed period in force today.

If you have no connection that qualifies, the request page shows No letter-ready connection.

The two kinds of letter

Kind	What it contains
Employment confirmation (current role)	Your current confirmed role only — position, employment period, scheduled hours, compensation, and place of work
Immigration-purpose letter	Adds the NOC code, who you report to, your duties, a Breaks in employment section, and the letter extras you choose

The Which letter do I need? panel on the Letters page calls these the HR letter and the Immigration letter.

For an immigration-purpose letter you also choose What to include:

Choice	Result
Current role only	One letter covering the current confirmed period
Full history as one timeline PDF	Every confirmed period, in one document
A separate letter for each confirmed role	One letter per confirmed period

And the Letter extras, both on by default:

Extra	What it adds
Employer identity	Your employer’s verified business details — legal name, business and corporation numbers, jurisdiction, and website where on file
Scheduled hours	A table of scheduled hours for the period (not hours worked), with a column capped at 30 hours per week, less any unpaid time your employer recorded as reducing them

Breaks in employment are always included. See Time away for what they list.

Which kind or extras an application needs is not something Lexpoint decides. If you are unsure, check immigratic.com or speak to a representative before requesting.

Request the letter

1. Go to Workforce → Letters and select Request a letter.
2. Choose the Employer.
3. Choose the Kind.
4. For an immigration-purpose letter, choose What to include, then tick or untick the Letter extras.
5. Select Request letter.

You return to Letters, where the request is under Open, and drafting starts.

Screenshot coming soonRequest a letter — employer, kind, what to include, and the letter extras.

One open request of each kind

You can have one open employment confirmation and one open immigration-purpose letter per employer. If one is already open, that kind is disabled in the form and a note links to the existing request. Cancel it, or wait for it to be issued or declined, before requesting again.

Following the request

Letters has three tabs.

Tab	What it lists
Open	Requests still in progress, each with a progress bar and its status
Issued	Requests your employer has issued
Declined & cancelled	Requests your employer declined. A request you cancel is removed, not listed

Screenshot coming soonWorkforce → Letters, with the Open, Issued, and Declined & cancelled tabs and the Which letter do I need? panel.

Open a request to see its status and the letters attached to it.

Status	What it means
Preparing	The request has been made and Lexpoint is drafting from your confirmed record
With employer	The draft is ready and is with your employer
With RCIC	The immigration-purpose letter has been sent to an RCIC for review
Issued	Your employer has issued the letter. It is final and available to download
Declined	Your employer did not issue it. If they gave a reason, it is shown on the request

While the request is open, Preview draft → appears once a draft file is ready — this is the draft, not the issued document. When the request reaches Issued, Download → gives you the final PDF.

Screenshot coming soonA letter request in the Issued state, with the attached letter and its download link.

Cancelling a request

While a request is open, Cancel request → appears on the request page. Confirm the prompt, and the request and its draft are removed and you return to Letters. You can request the same kind again. An issued letter cannot be cancelled.

When it does not work

What you see	Why
Confirm your identity before requesting this letter.	Your identity is not confirmed yet
No employment period is in force yet	You asked for the current role, and no confirmed period is in force today
No confirmed employment episode is ready for a letter	Your employer has not confirmed an employment period
This connection is no longer active	The connection has been ended
Reconnect with the current workforce consent before requesting a letter	The connection predates the current consent version — ask for a new invitation
You already have an open request of this type	Cancel or finish the open one first
An issued letter cannot be cancelled	The letter is final

If the facts on a draft are wrong, the fix is on the record, not the letter — see Your employment record.

Related

• Your employment record — the confirmed facts a letter is drafted from
• Time away — what the Breaks in employment section lists
• Identity verification — the check a letter request needs
• What your employer can see — what requesting a letter does and does not reveal