Case status

A case carries one status at a time. It appears as a chip on the case card in Cases, on the context bar at the top of the case, and beside the heading on the timeline.

The five statuses

Status	What it means for you
Draft	The case exists but no application on it has been started yet. This is the only status in which a case can be deleted.
Active	At least one application is being prepared. This is where the work is — checklists, forms, and the package.
Completed	Every application on the case has been filed, and none is still being prepared. Nothing is outstanding on your side.
Closed	Every application on the case has reached a final outcome — approved, refused, or withdrawn.
Archived	The case has been removed from your Cases list. You cannot open it.

Only the first four are reachable from the case itself. Archived is what deleting a case produces, and an archived case never appears in your list again — see The Cases list.

What moves a case between them

Case status is derived, not chosen. Whenever an application’s status changes, Lexpoint recalculates the case from the applications on it, ignoring any that have been archived:

If the applications on the case are…	The case becomes
any of them Initiated, or reopened by a new request	Active
all of them Approved, Refused, or Withdrawn	Closed
all of them Submitted or decided, with at least one still awaiting a decision	Completed

Two consequences worth knowing:

• A case with no applications at all keeps whatever status it has. That is why a brand-new case sits in Draft until the first application is created.
• An Archived case is never recalculated. Archiving is final as far as status is concerned.

Document review statuses sets out the application statuses this is calculated from, and what each one does to your checklist.

Status is about the work, not the outcome

None of these five statuses says anything about whether an application will succeed. Closed covers an approval and a refusal alike. For what a decision means, ask your representative in the case conversation or read immigratic.com.

Priority

Beside the status chip on the context bar sits a priority chip, either Normal or Urgent. Your representative sets it. It changes nothing you can do — it is how the firm sequences its own work — and it is read-only to you.

The due date

Where your representative has set one, the context bar reads Due after the case type.

When	How it looks
More than seven days away	Plain.
Within seven days, or today	Amber.
Past, on an Active case	Red.
Past, on any other status	Plain — a passed date on a completed or closed case is not flagged.

This is the firm’s internal servicing date. It is not an IRCC deadline, and a deadline IRCC or a province has actually set appears as Response due on the relevant timeline entry instead.

Where the service type shows through

The service on the case is fixed by the retainer and changes which case-wide tools you see:

Service	Effect inside the case
Full Representation	Mapping and Packages are read-only — Your representative will prepare and bundle the case package. Combining files on a requirement is also theirs to do.
Case Review	You map, generate, and confirm the package yourself.
Self-Reported	No Payments, Statement, or Packages, because nothing is billed and nobody is retained. The timeline gains + Add update so you can log your own milestones.

Service types explains what each engagement commits both sides to.

Related

• The Cases list — where the status chip and the counters live
• Document review statuses — the application statuses this is derived from
• Case timeline — the events that move applications, and therefore the case
• Case Studio tour — where the chips sit on the context bar