Identity verification

Identity verification proves you are who you say you are. It is a one-time check, not a recurring one, and it is separate from securing your sign-in.

The panel explains why Lexpoint asks: To comply with regulatory requirements and protect your account, we verify the identity of all users. Once verified, you will have full access to all platform features.

Find it at Settings → Account on the Identity Verification tab. While you are unverified, that tab carries an amber dot and the Account row on the settings index shows an Unverified badge.

Before you start

The panel lists three requirements:

1. Government-issued photo ID — passport, driver’s licence, or national ID card
2. A device with a camera — smartphone, tablet, or laptop
3. Approximately 2–3 minutes to complete

Verifying

1. Open the Identity Verification tab.
2. Press Begin Verification.
3. The verification provider’s flow opens. Follow it — photograph your ID and yourself as prompted.
4. Return to Lexpoint. The panel moves to Verification in progress, then to Identity Verified once the decision comes back.

The Identity Verification tab before verification, showing the requirements and the Begin Verification button.

Where your documents actually go

The check runs through a specialist verification provider — Veriff or Didit, depending on which Lexpoint has active. The panel names the one in use and states: Your documents are processed securely and are not stored by us, with a link to that provider’s privacy policy.

If self-serve verification is switched off, the Begin Verification button does not appear. Instead the panel reads Self-serve identity verification is currently unavailable. Contact Lexpoint staff to verify your identity — Lexpoint staff can complete the check for you.

What each status means

Status on the panel	What it says	What to do
Verification Required	Complete identity verification to access all platform features.	Press Begin Verification
Verification in progress	Your verification is being reviewed. This usually takes a few minutes.	Wait — or use Start over if it stalls
Identity Verified	Your identity has been confirmed. You have full access to all features.	Nothing; the verified date is shown
Verification Declined	We were unable to verify your identity. Please try again or contact support.	Try again, or contact support
Verification Expired	Your previous verification has expired. Complete a new verification to restore full access.	Run a new verification

If it gets stuck on “in progress”

A Start over link appears beneath the in-progress message when the attempt was abandoned, or when it has been sitting for at least ten minutes without a decision. It resets you to unverified so Begin Verification becomes available again. Nothing you already submitted is lost from the record — the earlier attempt is kept.

If you are watching the page when the ten minutes elapse, the link appears on its own. You do not need to reload.

After you are verified

Verified once, verified everywhere. Verification attaches to you as a person, not to any one organization or case, so a second organization on Lexpoint does not send you through it again.

Details confirmed by the provider — your name, date of birth, and the address on your ID — can flow into your profile so you are not retyping what the document already proves.

If you arrived here from a proposal or a case that required verification, the panel offers a link straight back to it — Continue to your proposal or Continue to your case — once you are verified.

Related

• Two-step verification — a different thing: securing sign-in, not proving identity
• Your account details — the name and phone on your account
• Your profile — where verified details land
• Getting help — proposals and retainers, which can require verification first