Troubleshooting

Most problems fall into a small number of patterns. Start here before contacting support — and when you do contact support, the detail these pages ask you to note is exactly what gets a fast answer.

In this section

🚫I cannot sign inMagic links, Google sign-in, and two-step codes.📤My upload failedWhy a file is rejected and how to fix it.📉My ImmiReport looks wrongStale scores, missing programs, and unexpected numbers.🧭Something is missing from my dashboardWhy a widget is not showing.🛟Contacting supportWhere to open a ticket and what to include.