Deleting your account

Removing your profile is not reversible, and it does not do quite what “delete my account” usually means. The page describes it precisely: it erases your assessment profile and related app data, archives eligible cases/applications, removes your login, and signs you out.

It lives at Settings → Privacy & Data under Remove profile, in a section marked Danger Zone.

Export first

The page says it in one line: Export anything you need first. Once this runs, your profile data is gone and archived cases no longer show in the portal. See Privacy and your data for the export.

What happens

Your data	What removal does
Assessment profile and related app data	Erased
Eligible cases and applications	Archived — they stop appearing in the client portal
Your login	Removed, and you are signed out
Your email address	Kept on a minimal account record

The distinction between erased and archived matters. Your profile — the answers, history, and scores — is destroyed. Cases and applications are archived rather than destroyed, because they are records of professional work involving other people.

What stops it

Two situations block removal, both to prevent damage that could not be undone:

• An active subscription. You are told to Cancel your active subscription first in Billing before deleting this account. See billing and plan.
• An active shared case. If your account is attached to one, you are told to contact support so we can archive it safely without breaking another case. Someone else’s live matter is not collateral for your account closure.

Removing your profile

1. Open Settings → Privacy & Data and choose Remove profile.

2. Type your account email into Confirm your account email. It must match exactly — a near miss is rejected with Type your account email exactly to confirm removal.

3. Tick the acknowledgement:

   I understand my profile and assessment data will be erased, my login removed, and archived cases/applications will not come back automatically. I understand my email is retained for re-link after a verified signup.

4. Press Remove my profile & sign out.

The confirmation step, with the email field and the acknowledgement that must be ticked.

You are signed out as it completes and land on a confirmation page: Your profile has been removed — Your assessment data in the app was erased and you were signed out. Self-owned cases and applications that we archived no longer show in the client portal.

Coming back

The confirmation page keeps one door open: Your email stays on file — you can sign up again with it after you verify.

The settings page says the same in more detail — your email stays on a minimal account record so you can sign up again with the same address, and after email verification portal access is restored and you start with a blank profile.

Blank is the operative word. A new signup is a fresh start, not a restoration. The acknowledgement you ticked said archived cases and applications will not come back automatically, and they do not.

If you only want less of Lexpoint

Removal is a large instrument for several smaller problems. Before you use it:

• Too much email? Turn off the optional categories in notification preferences.
• Worried who can see your file? Revoke each grant from access and sharing — that closes access without destroying your data.
• Paying for something you do not use? Cancel the subscription from billing and plan and keep the free account.

Any of those is reversible. This is not.

Related

• Privacy and your data — export before you remove anything
• Access and sharing — revoking access without deleting
• Billing and plan — cancelling the subscription that blocks removal
• Getting help — reaching support about a shared case