Deleting your account
Removing your profile is not reversible, and it does not do quite what “delete my account” usually means. The page describes it precisely: it erases your profile and assessment data, archives the cases and applications that can be archived, removes your login and signs you out.
It lives at Settings → Privacy & data, in the card Remove my profile.
What happens
Section titled “What happens”| Your data | What removal does |
|---|---|
| Assessment profile and related app data | Erased |
| Eligible cases and applications | Archived — they stop appearing in the client portal |
| Your login | Removed, and you are signed out |
| Your email address | Kept on a minimal account record |
| Delegates you added | Their access ends, and pending delegate invites are cancelled |
| Delegate access you hold on someone else’s case | Ended |
The distinction between erased and archived matters. Your profile — the answers, history, and scores — is destroyed. Cases and applications are archived rather than destroyed, because they are records of professional work involving other people.
What stops it
Section titled “What stops it”Two situations block removal, both to prevent damage that could not be undone:
- An active subscription. You are told to Cancel your active subscription first in Billing before deleting this account. See billing and plan.
- An active shared case. If your account is attached to one, you are told to contact support so we can archive it safely without breaking another case. Someone else’s live matter is not collateral for your account closure.
Removing your profile
Section titled “Removing your profile”- Open Settings → Privacy & data and press Remove my profile….
- A dialog, Remove your profile?, lists what happens: your profile and assessment data are erased; cases and applications that can be archived are archived and do not come back; your login is removed and you are signed out, while your email stays on a small account record.
- Type your account email into the box. Capital letters and spaces around it do not matter, but any other difference keeps the button off, and Lexpoint checks the email again before it removes anything.
- Press Remove my profile & sign out. Cancel, or Escape, closes the dialog without changes.
You are signed out as it completes and land on a confirmation page: Your profile has been removed — Your assessment data in the app was erased and you were signed out. Self-owned cases and applications that we archived no longer show in the client portal.
Coming back
Section titled “Coming back”The confirmation page keeps one door open: Your email stays on file — you can sign up again with it after you verify.
Your email stays on a small account record, so you can sign up again with the same address, and after email verification you start with a blank profile.
Blank is the operative word. A new signup is a fresh start, not a restoration. The dialog said archived cases and applications do not come back, and they do not.
If you only want less of Lexpoint
Section titled “If you only want less of Lexpoint”Removal is a large instrument for several smaller problems. Before you use it:
- Too much email? Turn off the optional categories in notification preferences.
- Worried who can see your file? Revoke each grant from access and sharing — that closes access without destroying your data.
- Paying for something you do not use? Cancel the subscription from billing and plan and keep the free account.
Any of those is reversible. This is not.
Related
Section titled “Related”- Privacy and your data — your résumé, and asking for a copy of your data before you remove anything
- Access and sharing — revoking access without deleting
- Billing and plan — cancelling the subscription that blocks removal
- Getting help — reaching support about a shared case
Frequently asked questions
Can I undo it?
No. The confirmation says archived cases and applications do not come back. Download your résumé, or ask for a copy of your data, before you start, not after.
Can I sign up again with the same email?
Yes. Your email stays on a small account record, so you can sign up again with the same address and start with a blank profile.
Why is the button refusing to work?
Two things block it. An active subscription must be cancelled in Billing first, and an account attached to an active shared case has to be handled by support so another person's case is not broken.
Does deleting my account delete my case?
No. Eligible cases and applications are archived, not destroyed. They stop appearing in the client portal.