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Personal information

/app/profile/personal-info

Personal information is the smallest section of your profile and the one everything else is checked against. Your date of birth, citizenship, residence, and status appear on almost every other screen.

The page at Profile → Personal Information opens as a Basic Information summary card and a PR Journey card. Selecting Update — or Complete info if the summary is not complete yet — opens the four-section editor: Identity, Citizenship & residence, Family & status, and Sponsor eligibility.

The Basic Information card showing name, age, citizenship, residence, marital status, and immigration goal, above the PR Journey card.
The Basic Information card showing name, age, citizenship, residence, marital status, and immigration goal, above the PR Journey card.
FieldWhat it meansRequired
First NameGiven name as it appears on your documents. Up to 100 characters.Yes
Last NameFamily name as it appears on your documents. Up to 100 characters.Yes
Date of BirthHelper text: Used for age calculation and eligibility assessment. Must imply an age between 16 and 100.Yes
Email AddressDisplayed but disabled — Email cannot be changed here.Read-only
Phone NumberInclude the country code. At least 10 digits; digits, spaces, hyphens, plus signs, and brackets only.No
FieldWhat it meansRequired
Citizenship CountryThe country you hold citizenship in.Yes
Country of ResidenceWhere you live now.Yes
Current Immigration StatusCitizen, Permanent Resident, Work Permit Holder, Study Permit Holder, Visitor / Tourist, Refugee / Protected Person, or Other Status. The helper text names your country of residence, because the status is your status there.Yes
City in CanadaSearchable list of Canadian locations. Appears only when your country of residence is Canada. Province will be automatically determined from your city.Yes when you live in Canada
ProvinceNot entered directly — set from the city you pick. Cleared if you move your residence out of Canada.Derived

Two behaviours are worth knowing before you edit this section:

  • Changing your country of residence clears your immigration status. You pick it again for the new country. If both your citizenship and residence are Canada, Lexpoint sets the status to Citizen instead of clearing it.
  • A Canadian citizen living in Canada must be Citizen or Permanent Resident. Any other status is rejected with If you are a citizen living in Canada, your status must be “Citizen”.
FieldWhat it meansRequired
Marital StatusNever Married / Single, Legally Married, Common-Law Partnership, Divorced, Widowed, or Legally Separated.Yes
Immigration goalGet Permanent Residence, Work in Canada, Study in Canada, Visit Canada, Apply for Citizenship, or Other / Not sure yet. Helper text: What you are mainly working toward in Canada — used to tailor your dashboard and tools.Yes

Spouse and children details are not entered here. When your marital status is Married or Common-Law and no spouse is on file yet, the section says so: Spouse and children details live under Family — not here.

Marital status on this form and the spouse entry in Family and dependants are kept in step with each other, which produces three behaviours:

What you doWhat Lexpoint does
Set the status to Married or Common-Law with no spouse on fileBlocks the save and offers Add Spouse / Partner. Your marital status updates automatically once the spouse is added.
Switch between Married and Common-LawUpdates the existing spouse record’s relationship to match.
Set the status to Divorced, Separated, or Widowed with a spouse on fileAsks When did this take effect?, then archives the spouse record with that date.

These questions are about you as a sponsor. They are asked only if you are a Canadian citizen, or a permanent resident living in Canada. For anyone else the section reads Not needed — these questions apply to Canadian citizens and to permanent residents living in Canada.

FieldWhat it meansRequired
Became a permanent resident as a sponsored spouse or partnerToggle.No
Date you became a permanent residentAppears when the toggle above is on.No
Sponsored a spouse or partner beforeToggle.No
Start date of that undertakingAppears when the toggle above is on.No
Receiving social assistanceToggle — Other than for a disability.No

When your spouse or partner is connected with you, their report reads these answers — see Link with your partner. What they mean for a sponsorship is IRCC’s to decide; see immigratic.com.

The PR Journey card — Where you are today — is optional. Start (or Update) opens Where are you in your PR journey?, two short branches of yes/no questions:

BranchAsks
Express EntryWhether you have a profile, whether you received an Invitation to Apply and from which draw, and whether and when you submitted your PR application.
Provincial NomineeWhether you have a profile in a provincial program, whether you received a provincial invitation or nomination and from which draw, and whether and when you submitted your provincial application.

Answering no skips the rest of that branch. Your answers help tailor your dashboard. If a branch is synced from your case with Immigratic, it is shown read-only.

The summary view carries an Export menu: Excel (.xlsx), JSON (Human), or JSON (Machine). If no personal information has been saved yet, it is disabled with the tooltip Complete your personal info to export. A successful export shows a request ID you can quote to support.

Frequently asked questions

Why can I not change my email here?

The email field is disabled on this form and reads "Email cannot be changed here". Your sign-in email is managed in account settings.

Why does changing my marital status to Married send me to Family?

A Married or Common-Law status needs a matching spouse record. If none exists, Lexpoint asks you to add the spouse first and then sets your marital status automatically.

Why did my immigration status clear when I changed my country of residence?

Status is specific to where you live, so changing the country of residence resets it — you pick the status again for the new country. The one exception is a Canadian citizen living in Canada, where Lexpoint sets the status to Citizen for you.