Case timeline
The timeline is the record of what has happened on your case, in order. Open it from Timeline in the Case section of the left case tree.
It records milestones, not activity. File uploads, deletions, review-status flips, checklist regeneration, and internal notes are deliberately excluded — those belong to the Documents tab.
The controls
Section titled “The controls”| Control | What it does |
|---|---|
| List / Roadmap | Two layouts of the same events. List is a vertical chronology; Roadmap lays milestones out horizontally by date. |
| Status chip | The case’s current status, beside the heading. |
| Share image | Produces a shareable picture of your milestones. Only milestones marked shareable are included, and only the principal applicant’s. |
| Share link | Turns the timeline into a private web link. See Sharing your timeline as a link below. |
| Corrections | On a self-reported case, shows superseded entries alongside the corrected ones. Off by default. |
| + Add update | On a self-reported case — one you are tracking yourself rather than being represented on — lets you log your own milestone. It does not appear on a represented case. |
In List layout the events are grouped under Pre-submission and Post-submission. The boundary is the earliest filing milestone on the case; before that everything is pre-submission.
When a request carries a deadline, its row shows Response due with the date.
Sharing your timeline as a link
Section titled “Sharing your timeline as a link”Share link opens a small panel headed Public live timeline, described there as Private link for milestones and dates. No names or documents. Off anytime.
- Turn the switch on. A link appears in the panel.
- Copy link puts it on your clipboard; Preview opens it in a new tab so you can see exactly what a recipient sees before you send it.
- Regenerate mints a new link. The one you already sent stops working.
The button carries a small green dot whenever sharing is live.
What reaches you by email
Section titled “What reaches you by email”Government milestones logged on your case also notify you outside the app. When your representative records a milestone and makes it visible to you, Lexpoint emails the principal applicant on the case — and sends a Telegram message too if that channel is connected.
| Kind of milestone | What arrives |
|---|---|
| A request that carries a response due date — an additional document request, a biometrics instruction letter, a medical request, a procedural fairness letter | An email whose subject begins Action required —, naming the milestone and the date to respond by. |
| A refusal | A refusal email. |
| An approval, or a milestone on the approval path such as a passport request or the start of the COPR stage | An approval email. |
| An invitation | Its own invitation email. |
| Everything else visible to you — an acknowledgement of receipt, biometrics completed, a pre-arrival letter | A plain announcement email. |
Two things never notify you: a milestone your representative keeps internal, and a correction to an entry already on the timeline. Case Updates is a required notification category and cannot be turned off — see Notification preferences.
A family member added to the case sees the same timeline in the app, but these emails are addressed to the principal applicant only.
The two phases
Section titled “The two phases”The timeline is grouped into Pre-submission — everything up to the application being filed — and Post-submission, everything that happens afterwards. The boundary is the day the application was submitted, and the product uses the same split on screen.
Every event you can see is listed, with what it means and whether it needs anything from you, in Case events — along with the ones that are recorded but never reach your timeline.
Related
Section titled “Related”- Document review statuses — what a reopened application does to the checklist
- Requirements and checklists — where a post-submission request lands
- Finalization and the submission package — the package events in context
- Case Studio tour — where Timeline sits in the case tree
Frequently asked questions
Why is my document upload not on the timeline?
The timeline records case milestones, not file-by-file activity. Uploads, deletions, and checklist regeneration are kept out of it deliberately, so the timeline stays a record of what happened to your application rather than a log of clicks. Document activity lives on the Documents tab instead.
What is the difference between List and Roadmap?
The same events, drawn two ways. List is a vertical chronology grouped into pre-submission and post-submission. Roadmap lays the milestones out horizontally by date.
An event says "Response due" with a date. What is that?
It is the date recorded against a request that reopened your application. Work the items shown under the Current scope chip on the application's Documents tab.