# Lexpoint

> Lexpoint is a Canadian immigration platform operated by Immigratic. One account
> serves four distinct products: Individuals (people managing their own
> immigration), Workforce (employers), Professional (RCICs, lawyers, and partner
> firms), and Education (designated learning institutions). This site documents
> what each product does, field by field and screen by screen.

Canonical documentation: https://docs.lexpoint.io
Application: https://my.lexpoint.io
Company and immigration research: https://www.immigratic.com

Every page here has a Markdown twin at the same URL with a `.md` suffix — for
example https://docs.lexpoint.io/individuals/getting-started/create-account.md —
which returns the source text with a machine-readable header.

## Citation

Content is free to quote in AI answers and search results with attribution and a
link to the canonical URL. This documentation describes how the Lexpoint product
works. It is not immigration advice, and it is not a statement of Canadian
immigration law. Program rules and eligibility come from IRCC and the provinces
and change frequently.

## Lexpoint — Individuals

For: People managing their own Canadian immigration. In-app at https://my.lexpoint.io/app/

- [Lexpoint for Individuals](https://docs.lexpoint.io/individuals.md): Documentation for people managing their own Canadian immigration on Lexpoint — profile, ImmiReport, consultations, cases, documents, and account security.
- [Account and security](https://docs.lexpoint.io/individuals/account.md): Sign-in methods, two-step verification, identity verification, integrations, notification preferences, sharing, billing, and data controls.
- [Access and sharing](https://docs.lexpoint.io/individuals/account/access-and-sharing.md): Every person and organization that can see part of your Lexpoint file, exactly what each one sees, and how to revoke each kind of access.
- [Your account details](https://docs.lexpoint.io/individuals/account/account-details.md): Change your name, add and verify a phone number, and read the account facts Lexpoint keeps on file — including why your email cannot be changed.
- [Billing and plan](https://docs.lexpoint.io/individuals/account/billing.md): Your Lexpoint plan, what you still owe on a case, where case statements and fee invoices live, and how to update a payment method or cancel.
- [Deleting your account](https://docs.lexpoint.io/individuals/account/delete-account.md): What removing your Lexpoint profile erases, what it archives, what stops it, and what stays behind afterwards.
- [Identity verification](https://docs.lexpoint.io/individuals/account/identity-verification.md): What identity verification is, when Lexpoint asks for it, what you need to hand, and what each status on the panel means.
- [Integrations](https://docs.lexpoint.io/individuals/account/integrations.md): Connect Google Drive and Telegram — pick files from Drive, save a package copy, let Lexi write a Google Doc, and get Lexpoint alerts on your phone.
- [Notification preferences](https://docs.lexpoint.io/individuals/account/notifications.md): Which emails Lexpoint sends, which ones you can turn off, which ones you cannot, and how to change them.
- [Privacy and your data](https://docs.lexpoint.io/individuals/account/privacy.md): Download a résumé of the facts in your Lexpoint profile, or export the same profile as a spreadsheet or JSON.
- [Settings overview](https://docs.lexpoint.io/individuals/account/settings-overview.md): The areas of Lexpoint settings, what belongs in each one, and what the summary rail beside them tells you about your account.
- [Sign-in methods](https://docs.lexpoint.io/individuals/account/sign-in-methods.md): The accounts you can use to sign in to Lexpoint, when each was connected and last used, and why there is no password to change.
- [Two-step verification](https://docs.lexpoint.io/individuals/account/two-step-verification.md): Protect your Lexpoint account with an authenticator app, so access to your email inbox alone is not enough to sign in.
- [Your case](https://docs.lexpoint.io/individuals/cases.md): A case is the shared workspace between you and your representative — requirements, documents, applications, forms, and the final submission package.
- [Applications and IRCC forms](https://docs.lexpoint.io/individuals/cases/applications-and-forms.md): How Lexpoint pre-fills IRCC forms from your profile, what you confirm section by section, and how to correct an answer after you have confirmed it.
- [Family members on one case](https://docs.lexpoint.io/individuals/cases/case-members.md): How a principal applicant and dependants share a single case, how to add a member, and who can see what.
- [Case status](https://docs.lexpoint.io/individuals/cases/case-status.md): The five states a case can be in, what moves it between them, and what the priority chip and the due date on the context bar mean.
- [Case Studio tour](https://docs.lexpoint.io/individuals/cases/case-studio-tour.md): The layout of a Lexpoint case — the context bar, the case tree, the application workflow steps, and where to find anything on your file.
- [Case events](https://docs.lexpoint.io/individuals/cases/events.md): Every event recorded on a case — what each one means in plain language, which ones need something from you, and which never appear on your timeline.
- [Finalization and the submission package](https://docs.lexpoint.io/individuals/cases/finalization.md): How your documents and forms are mapped to government portal slots, how the submission package is generated, and what you confirm before it is sealed.
- [The Cases list](https://docs.lexpoint.io/individuals/cases/managing-your-cases.md): Where every case on your account lives — the counters, what each card tells you, how a case gets created, and what happens when you delete one.
- [Messages on a case](https://docs.lexpoint.io/individuals/cases/messages.md): How to talk to your representative inside a case — the conversation panel, per-application threads, comments on a single file, and mentions.
- [Requirements and checklists](https://docs.lexpoint.io/individuals/cases/requirements.md): How Lexpoint builds the checklist on your application, what each part of a requirement card means, and how to work through the list.
- [Document review statuses](https://docs.lexpoint.io/individuals/cases/review-statuses.md): Every status Lexpoint shows on a file, a requirement, and an application — what each one means and the exact next action it asks of you.
- [Case timeline](https://docs.lexpoint.io/individuals/cases/timeline.md): Every event that appears on your case timeline, what each one means, and which ones need something from you.
- [Uploading documents](https://docs.lexpoint.io/individuals/cases/uploading-documents.md): How to fulfil a requirement on a case — uploading files, reusing a file you already gave us, replacing a rejected file, and combining multi-page scans.
- [A walkthrough of a case](https://docs.lexpoint.io/individuals/cases/walkthrough.md): A guided tour of Case Studio from the outside in — opening a case, switching between applicants, uploading documents, filling forms, checking payments, and sharing a timeline.
- [Consultations](https://docs.lexpoint.io/individuals/consultations.md): How to get professional immigration advice on Lexpoint — who provides it, booking a session, and what to have ready.
- [Book a consultation](https://docs.lexpoint.io/individuals/consultations/book-a-consultation.md): Choose a consultation type, pick a time, and pay — all from the Consultations area of your Lexpoint account.
- [Prepare for your consultation](https://docs.lexpoint.io/individuals/consultations/prepare.md): What to have in your Lexpoint account before a consultation, so the time is spent on your situation rather than on collecting facts.
- [Lexpoint and professional advice](https://docs.lexpoint.io/individuals/consultations/who-advises-you.md): Lexpoint is software, not a representative. A default servicing organization is a routing default for licensed work — listing it does not create a retainer or a client–counsel relationship.
- [Your dashboard](https://docs.lexpoint.io/individuals/dashboard.md): The dashboard is a scan surface — every widget answers one question. This section documents each one and how to arrange them.
- [Choosing and ordering widgets](https://docs.lexpoint.io/individuals/dashboard/choosing-widgets.md): Add, hide, and rearrange the widgets on your dashboard, including what the Auto button does and why a hidden widget never comes back on its own.
- [Notifications and the updates feed](https://docs.lexpoint.io/individuals/dashboard/notifications-and-updates.md): The bell in the top bar and the Updates page hold two different things — personal notifications and platform-wide announcements. Here is what generates each.
- [Dashboard tour](https://docs.lexpoint.io/individuals/dashboard/tour.md): Every region of the Lexpoint dashboard — the sidebar, the top bar, the widget grid, the quick actions strip, and the right sidebar — and what belongs in each.
- [Widget reference](https://docs.lexpoint.io/individuals/dashboard/widget-reference.md): Every dashboard widget — what it shows, where its number comes from, and the exact condition under which it appears or disappears.
- [Documents](https://docs.lexpoint.io/individuals/documents.md): Where your files live, which formats are accepted, how a file is reused across cases, and how review works.
- [Reusing a document](https://docs.lexpoint.io/individuals/documents/reuse.md): A file you have already provided can be attached to another requirement from the Saved files tab, instead of being uploaded again — with limits worth knowing.
- [Review and verification](https://docs.lexpoint.io/individuals/documents/review.md): What happens to a file between the moment it finishes uploading and the moment it is accepted — the checks, who decides, and how you are told.
- [Supported files and limits](https://docs.lexpoint.io/individuals/documents/supported-files.md): Lexpoint accepts PDF, JPG, PNG, DOC and DOCX up to 10MB per file, and reads structural facts from each one the moment it arrives.
- [Your document vault](https://docs.lexpoint.io/individuals/documents/vault.md): The Documents screen collects every file on your cases in one folder tree, organized by case and by applicant, with view and download on each file.
- [If you work for an employer on Lexpoint](https://docs.lexpoint.io/individuals/employment.md): What happens when an employer invites you to their Lexpoint Workforce account — consent, what they can see, and how immigration letters are requested.
- [Accepting a workforce invitation](https://docs.lexpoint.io/individuals/employment/accepting-an-invitation.md): What a workforce invitation from an employer is, what accepting it creates, and what it does not give the employer access to.
- [Your employment record](https://docs.lexpoint.io/individuals/employment/employment-record.md): What a connected employer records about your job — title, hours, wage, duties, and employment periods — and where you can see it.
- [Leaves and interruptions](https://docs.lexpoint.io/individuals/employment/leaves.md): How a break in employment — vacation, parental leave, or unpaid time off — is represented on a Lexpoint employment record today.
- [Leaving an employer](https://docs.lexpoint.io/individuals/employment/leaving.md): End a workforce connection yourself, understand the ended and revoked states, and know exactly what changes the moment it ends.
- [Requesting an employment letter](https://docs.lexpoint.io/individuals/employment/letter-requests.md): Ask a connected employer for an employment confirmation or an immigration-purpose letter, follow it through, and download it once it is issued.
- [What your employer can see](https://docs.lexpoint.io/individuals/employment/what-your-employer-sees.md): The exact fields a connected employer can read from your Lexpoint account, what the connection never exposes, and how to withdraw it.
- [Getting started](https://docs.lexpoint.io/individuals/getting-started.md): Create a Lexpoint account, sign in, finish onboarding, and understand what the free account gives you.
- [Create your account](https://docs.lexpoint.io/individuals/getting-started/create-account.md): Sign up for Lexpoint with Google or an emailed magic link. There is no password to choose, and no password to lose.
- [Your first look at the dashboard](https://docs.lexpoint.io/individuals/getting-started/first-dashboard.md): What is on your Lexpoint dashboard the moment onboarding ends, why most of it is still empty, and the one thing to do next.
- [Free and Pro](https://docs.lexpoint.io/individuals/getting-started/free-and-pro.md): Everything a free Lexpoint account includes, exactly what ImmiReport Pro adds, what it costs, and where case fees fit.
- [Onboarding, step by step](https://docs.lexpoint.io/individuals/getting-started/onboarding.md): The four or five questions Lexpoint asks before your first dashboard, what each one changes, and why you cannot skip them.
- [Sign in and account recovery](https://docs.lexpoint.io/individuals/getting-started/sign-in.md): How to sign back into Lexpoint with Google or a magic link, what the six-digit challenge is, and how long you stay signed in.
- [ImmiReport](https://docs.lexpoint.io/individuals/immireport.md): ImmiReport is your standing across federal and provincial immigration programs, recalculated from your profile. This section explains every number on it.
- [Express Entry](https://docs.lexpoint.io/individuals/immireport/express-entry.md): The Express Entry hub in ImmiReport — your CRS score and breakdown, your pool position, the three base programs, and the category streams.
- [Provincial programs](https://docs.lexpoint.io/individuals/immireport/provincial-programs.md): What ImmiReport shows for each provincial nominee program — the streams Lexpoint evaluates, the score it displays, and where archived streams go.
- [Reading your report](https://docs.lexpoint.io/individuals/immireport/reading-your-report.md): How ImmiReport is laid out — the hub, the program hubs, and the seven sections on every program page, in the order they appear and why.
- [Scores and how they are calculated](https://docs.lexpoint.io/individuals/immireport/scores.md): Where every number on ImmiReport comes from — which profile fields feed it, where the calculation runs, and what the report keeps a record of.
- [Sharing your report](https://docs.lexpoint.io/individuals/immireport/sharing.md): Send a read-only ImmiReport link to an immigration professional, protect it with a PIN, see who opened it, and switch it off.
- [The simulator](https://docs.lexpoint.io/individuals/immireport/simulator.md): Test what a change to your profile would do to your scores and eligibility, without changing your profile.
- [Temporary residence](https://docs.lexpoint.io/individuals/immireport/temporary-residence.md): What ImmiReport assesses for visitor visas, eTAs, study permits, and work permits — including which of them Lexpoint cannot yet assess.
- [What ImmiReport is](https://docs.lexpoint.io/individuals/immireport/what-is-immireport.md): ImmiReport evaluates your profile against every immigration program Lexpoint covers, and recalculates whenever a fact that feeds it changes.
- [Lexi, your AI assistant](https://docs.lexpoint.io/individuals/lexi.md): Lexi is the AI assistant built into Lexpoint. What it can read, what it can do, what it must ask before doing, and how to turn it off.
- [Confirmations and limits](https://docs.lexpoint.io/individuals/lexi/approvals-and-limits.md): Lexi never changes your data without showing you the exact record and waiting for you to confirm — and there are things it has no ability to do at all.
- [Asking Lexi](https://docs.lexpoint.io/individuals/lexi/asking-lexi.md): Where the Lexi assistant lives in Lexpoint, how to open it, and how to point it at the case, profile, or document you are asking about.
- [Lexi settings](https://docs.lexpoint.io/individuals/lexi/settings.md): Choose which engine answers your Lexi questions, see how many messages you have left this month, and understand what Lexi keeps.
- [What Lexi can do](https://docs.lexpoint.io/individuals/lexi/what-lexi-does.md): The capabilities Lexi actually has today — what it can read from your account, what it can change with your confirmation, and what it cannot touch.
- [Your profile](https://docs.lexpoint.io/individuals/profile.md): The profile is the single input behind every score, every program check, and every form Lexpoint pre-fills. This section documents every field.
- [Annual income](https://docs.lexpoint.io/individuals/profile/annual-income.md): How to record tax-year income from your Canadian returns, what each field means, and where Lexpoint uses the figure.
- [Certificates and licences](https://docs.lexpoint.io/individuals/profile/certificates.md): How to record a trade certificate or professional licence in Lexpoint, every field on the form, and what happens when your credential is not in the catalogue.
- [Education](https://docs.lexpoint.io/individuals/profile/education.md): How to record a credential in Lexpoint — every field, why Canadian post-secondary schools must come from the DLI directory, and how ECA details are entered.
- [Family and dependants](https://docs.lexpoint.io/individuals/profile/family.md): How to add a spouse, partner, child, parent, or sibling to your family directory, and which fields each relationship asks for.
- [How your profile is used](https://docs.lexpoint.io/individuals/profile/how-your-profile-is-used.md): Which parts of Lexpoint read which profile records, what happens after you save, and why your report does not change the instant you edit a field.
- [Job offers](https://docs.lexpoint.io/individuals/profile/job-offers.md): How to record a Canadian job offer in Lexpoint, every field the form asks for, and what marking an offer primary changes.
- [Language tests](https://docs.lexpoint.io/individuals/profile/language-tests.md): How to enter IELTS, CELPIP, PTE Core, TEF, or TCF results in Lexpoint, and how a CLB level is derived from the raw band scores.
- [Letters of acceptance](https://docs.lexpoint.io/individuals/profile/letters-of-acceptance.md): How to record a letter of acceptance from a Canadian designated learning institution, every field on the form, and how the funding totals are calculated.
- [Personal information](https://docs.lexpoint.io/individuals/profile/personal-info.md): Every field on the personal information form — name, date of birth, citizenship, residence, immigration status, marital status, and immigration goal.
- [Your primary job](https://docs.lexpoint.io/individuals/profile/primary-job.md): What "primary" means in Lexpoint, where you set it, what it actually drives in your report, and the older primary marker on work history.
- [Profile completeness](https://docs.lexpoint.io/individuals/profile/profile-completeness.md): What Lexpoint counts as a complete profile section, the four sections that unlock your scores, and the review flag some older accounts carry.
- [Work experience](https://docs.lexpoint.io/individuals/profile/work-experience.md): How to add a job to your work history — every field, the validation rules that apply to Canadian and US work, and how Lexpoint totals your years.
- [Proposals and retainers](https://docs.lexpoint.io/individuals/proposals.md): The written scope and price for work a firm will do for you — reading a proposal, signing the retainer, and paying for it.
- [Payment plans](https://docs.lexpoint.io/individuals/proposals/payment-plans.md): How to set an instalment schedule on a proposal, the limits the schedule must respect, and what happens when a payment is missed.
- [Payments and invoices](https://docs.lexpoint.io/individuals/proposals/payments-and-invoices.md): Where to pay a case fee, what each payment status means, and where receipts and statements live in Lexpoint.
- [Service types](https://docs.lexpoint.io/individuals/proposals/services.md): What a firm can be retained to do — Case Review, Full Representation, and self-managed cases — and why the offer differs between providers.
- [Accept and sign a retainer](https://docs.lexpoint.io/individuals/proposals/sign-retainer.md): What you confirm when you accept a proposal, how to sign on a computer or a phone, and what the signature freezes in place.
- [Understanding your proposal](https://docs.lexpoint.io/individuals/proposals/understanding-proposals.md): How to read a Lexpoint proposal — scope, professional fees, government fees, applicants covered, and when the offer expires.
- [Troubleshooting](https://docs.lexpoint.io/individuals/troubleshooting.md): Common problems in Lexpoint Individuals, what causes them, and how to get a human involved.
- [I cannot sign in](https://docs.lexpoint.io/individuals/troubleshooting/cannot-sign-in.md): Why a magic link fails, why Google signs you into the wrong account, why a six-digit code is rejected, and what to do about each.
- [Contacting support](https://docs.lexpoint.io/individuals/troubleshooting/contact-support.md): Where to open a Lexpoint support ticket, exactly what to put in it so it can be answered on the first reply, and what happens after you send it.
- [My ImmiReport looks wrong](https://docs.lexpoint.io/individuals/troubleshooting/immireport-looks-wrong.md): Why a score does not move after a profile edit, why a program is missing, why a number is not what you expected, and why a report might not exist yet.
- [Something is missing from my dashboard](https://docs.lexpoint.io/individuals/troubleshooting/missing-from-dashboard.md): Why a dashboard widget is not showing — eligibility, the six-slot cap, a dismissal Lexpoint remembers, and two widgets that are switched off for everyone.
- [My upload failed](https://docs.lexpoint.io/individuals/troubleshooting/upload-problems.md): Why the Upload button stays disabled, why a file is refused, why the progress bar seems stuck, and why a file you uploaded is not showing where you expected.

## Lexpoint — Workforce

For: Employers managing foreign and domestic workers. In-app at https://my.lexpoint.io/employer/

- [Lexpoint for Workforce](https://docs.lexpoint.io/workforce.md): Documentation for employers using Lexpoint to manage their workforce, employment records, and the immigration letters their workers need.

## Lexpoint — Professional

For: RCICs, lawyers, and partner firms. In-app at https://my.lexpoint.io/partner/

- [Lexpoint for Professional](https://docs.lexpoint.io/professional.md): Documentation for RCICs, immigration lawyers, and partner firms running client work on Lexpoint.

## Product updates

- [Changelog](https://docs.lexpoint.io/changelog/): Dated, categorised record of what shipped.
- [Changelog feed](https://docs.lexpoint.io/changelog/rss.xml): RSS.
- [Latest release](https://docs.lexpoint.io/changelog/latest.json): JSON.