--- title: Case status description: The five states a case can be in, what moves it between them, and what the priority chip and the due date on the context bar mean. product: Lexpoint — Individuals audience: People managing their own Canadian immigration doc_type: reference canonical_url: https://docs.lexpoint.io/individuals/cases/case-status/ app_routes: https://my.lexpoint.io/app/cases, https://my.lexpoint.io/app/cases/[case] last_verified: 2026-08-28 keywords: case status, case draft active completed closed, archived case, case priority, case due date license: Documentation © Lexpoint. Quote with attribution and a link to the canonical URL. --- # Case status A case carries one status at a time. It appears as a chip on the case card in [**Cases**](https://my.lexpoint.io/app/cases), on the context bar at the top of the case, and beside the heading on the timeline. ## The five statuses | Status | What it means for you | |---|---| | **Draft** | The case exists but no application on it has been started yet. This is the only status in which a case can be deleted. | | **Active** | At least one application is being prepared. This is where the work is — checklists, forms, and the package. | | **Completed** | Every application on the case has been filed, and none is still being prepared. Nothing is outstanding on your side. | | **Closed** | Every application on the case has reached a final outcome — approved, refused, or withdrawn. | | **Archived** | The case has been removed from your Cases list. You cannot open it. | Only the first four are reachable from the case itself. **Archived** is what deleting a case produces, and an archived case never appears in your list again — see [The Cases list](/individuals/cases/managing-your-cases/). ## What moves a case between them Case status is **derived**, not chosen. Whenever an application's status changes, Lexpoint recalculates the case from the applications on it, ignoring any that have been archived: | If the applications on the case are… | The case becomes | |---|---| | any of them Initiated, or reopened by a new request | **Active** | | all of them Approved, Refused, or Withdrawn | **Closed** | | all of them Submitted or decided, with at least one still awaiting a decision | **Completed** | Two consequences worth knowing: - A case with no applications at all keeps whatever status it has. That is why a brand-new case sits in **Draft** until the first application is created. - An **Archived** case is never recalculated. Archiving is final as far as status is concerned. [Document review statuses](/individuals/cases/review-statuses/) sets out the application statuses this is calculated from, and what each one does to your checklist. :::note[Status is about the work, not the outcome] None of these five statuses says anything about whether an application will succeed. **Closed** covers an approval and a refusal alike. For what a decision means, ask your representative in the case conversation or read [immigratic.com](https://www.immigratic.com). ::: ## Priority Beside the status chip on the context bar sits a priority chip, either **Normal** or **Urgent**. Your representative sets it. It changes nothing you can do — it is how the firm sequences its own work — and it is read-only to you. ## The due date Where your representative has set one, the context bar reads **Due ** after the case type. | When | How it looks | |---|---| | More than seven days away | Plain. | | Within seven days, or today | Amber. | | Past, on an **Active** case | Red. | | Past, on any other status | Plain — a passed date on a completed or closed case is not flagged. | This is the firm's internal servicing date. It is not an IRCC deadline, and a deadline IRCC or a province has actually set appears as **Response due** on the relevant [timeline](/individuals/cases/timeline/) entry instead. ## Where the service type shows through The service on the case is fixed by the retainer and changes which case-wide tools you see: | Service | Effect inside the case | |---|---| | **Full Representation** | Mapping and Packages are read-only — *Your representative will prepare and bundle the case package.* Combining files on a requirement is also theirs to do. | | **Case Review** | You map, generate, and confirm the package yourself. | | **Self-Reported** | No Payments, Statement, or Packages, because nothing is billed and nobody is retained. The timeline gains **+ Add update** so you can log your own milestones. | [Service types](/individuals/proposals/services/) explains what each engagement commits both sides to. ## Related - [The Cases list](/individuals/cases/managing-your-cases/) — where the status chip and the counters live - [Document review statuses](/individuals/cases/review-statuses/) — the application statuses this is derived from - [Case timeline](/individuals/cases/timeline/) — the events that move applications, and therefore the case - [Case Studio tour](/individuals/cases/case-studio-tour/) — where the chips sit on the context bar ## Frequently asked questions ### Who sets my case status? Nobody sets it directly in the normal course of a case. It is recalculated from the statuses of the applications on the case, so filing an application or receiving a decision is what moves it. ### My case says Completed but I have not landed yet. What does that mean? Completed means every application on the case has been filed and none is still being prepared. It is a statement about the work in Lexpoint, not about the outcome of your application. ### What is the date beside my case number? The internal servicing date your representative is working to. It is not an IRCC deadline and it is not a processing-time estimate.