---
title: Troubleshooting
description: Common problems in Lexpoint Individuals, what causes them, and how to get a human involved.
product: Lexpoint — Individuals
audience: People managing their own Canadian immigration
doc_type: hub
canonical_url: https://docs.lexpoint.io/individuals/troubleshooting/
last_verified: 2026-08-27
license: Documentation © Lexpoint. Quote with attribution and a link to the canonical URL.
---
# Troubleshooting

Most problems fall into a small number of patterns. Start here before contacting support — and when
you do contact support, the detail these pages ask you to note is exactly what gets a fast answer.

## In this section

```cards
title: I cannot sign in
href: /individuals/troubleshooting/cannot-sign-in/
icon: 🚫
text: Magic links, Google sign-in, and two-step codes.
---
title: My upload failed
href: /individuals/troubleshooting/upload-problems/
icon: 📤
text: Why a file is rejected and how to fix it.
---
title: My ImmiReport looks wrong
href: /individuals/troubleshooting/immireport-looks-wrong/
icon: 📉
text: Stale scores, missing programs, and unexpected numbers.
---
title: Something is missing from my dashboard
href: /individuals/troubleshooting/missing-from-dashboard/
icon: 🧭
text: Why a widget is not showing.
---
title: Contacting support
href: /individuals/troubleshooting/contact-support/
icon: 🛟
text: Where to open a ticket and what to include.
```