---
title: Letter requests
description: Review the employment letters your employees request, preview the draft, sign to issue it, or decline it — and what identity checks must be complete first.
product: Lexpoint — Workforce
audience: Employers managing foreign and domestic workers
doc_type: guide
canonical_url: https://docs.lexpoint.io/workforce/letters/letter-requests/
app_routes: https://my.lexpoint.io/employer/letters, https://my.lexpoint.io/employer/documents
requires: Owner or HR role, Your identity check complete, to sign
last_verified: 2026-09-24
keywords: employment letter employer, sign employment letter, immigration purpose letter, employment confirmation letter, decline letter request, lexpoint.io/v verify letter
license: Documentation © Lexpoint. Quote with attribution and a link to the canonical URL.
---
# Letter requests

Employees ask for letters from their own account. Lexpoint drafts each letter from the employment
periods you **confirmed**, and you issue it by signing. Everything happens on
[**Letters**](https://my.lexpoint.io/employer/letters). The page says it plainly: *Every issued letter
is verifiable at lexpoint.io/v.*

## The request queue

The cards at the top count **Waiting for you** (to sign, and still preparing) and **Issued**. Each
request in the list shows:

- the employee's name
- the kind of letter and what it covers
- **Identity confirmed** or **Identity not confirmed** for the employee
- the status, at the right
- one line per letter in the request, with **Preview draft →**, **Issued →**, or a progress note

```media
id: workforce-letter-request
type: screenshot
caption: A letter request With employer — draft ready to preview, Letter extras, Sign to issue, and Decline.
shot: /employer/letters on a demo employer workspace with one Immigration-purpose letter request (Current role) in With employer, both identities confirmed, and one Issued request below it. Light mode, 1440×900 cropped to 1383×776. Redact employee names, the LP- letter codes, and the organization name.
```

### Kinds of letter

| Kind | What it covers |
|---|---|
| **Employment confirmation** | The current role |
| **Immigration-purpose letter** | **Current role**, **Full history (one PDF)**, or **Each role separately** — the employee chooses |

Which letter an application needs is not something Lexpoint decides. For that, see
[immigratic.com](https://www.immigratic.com).

### Statuses

| Status | Meaning | What you can do |
|---|---|---|
| **Preparing** | Lexpoint is drafting from the confirmed periods | Wait, or **Decline** |
| **With employer** | The draft is ready | Preview, sign to issue, or decline |
| **With RCIC** | An immigration-purpose letter is with a regulated consultant for review | Preview, sign to issue, or decline |
| **Issuing** | Signed. The official letter is being produced | Wait. It turns **Issued** on its own |
| **Issued** | Final. The letter is available to you and the employee | Open it |
| **Declined** | Not issued | Nothing. The employee can request again |

Letters waiting for your signature also appear on the dashboard and in **Inbox**.

## Before you sign

Both identity checks must be complete:

| What the request says | What is missing |
|---|---|
| *Confirm your identity before signing this letter.* | Your own identity check. **Confirm identity** takes you to it |
| *This person must confirm their identity before the letter can be issued.* | The employee's identity check, which they complete in their own account |

Hover the information icon next to the employee's identity state for what the check covers. It is not
an IRCC or police clearance.

## Adjust an immigration-purpose letter

While an immigration-purpose letter is **Preparing** or **With employer**, **Letter extras** lets you
choose what the draft includes:

- **Employer identity**
- **Scheduled hours**

Both are on by default. *Breaks in employment are always included.* Change a box and select
**Update draft →** to redraft.

## Sign to issue

1. Select **Preview draft →** and read the draft.
2. Select **Sign to issue →**.
3. Choose **Sign here →** to draw your signature on screen, or **Sign on phone →** to scan a QR code
   and sign on your phone. On a phone, you go straight to drawing.
4. When the signature is submitted, the request shows *Issuing official letter…*, then **Issued**.

Your letterhead is applied to the letter — see [Letterhead and logo](/workforce/letters/letterhead/).
Once issued, a letter cannot be changed or cancelled, and the employment periods it used are locked.

## Decline a request

Select **Decline →**. Lexpoint asks for a reason, which is optional. The request becomes
**Declined**, and the employee sees your reason on their request.

A request can be declined while it is **Preparing**, **With employer**, or **With RCIC**, not after it
is issued.

## Issued letters

Every issued letter is listed under [**Documents**](https://my.lexpoint.io/employer/documents) →
**Issued letters**, with its **LP-** code and date. **Open** opens the PDF. The **Company** tile
on the same page lists your letterhead files.

The employee's side of a request is described in
[Requesting an employment letter](/individuals/employment/letter-requests/).

## Related

- [Letterhead and logo](/workforce/letters/letterhead/) — how issued letters look
- [Employment periods](/workforce/people/employment-periods/) — the facts every letter is drafted from
- [Leave](/workforce/leave/leave-requests/) — which leave prints as a break on an immigration letter

## Frequently asked questions

### Can I start a letter for an employee?

No. Letters start with the employee's request from their own account. The New letter button on the Letters page is not active.

### Why can I not sign a letter?

Two identity checks must be complete — yours and the employee's. The request shows which one is missing.

### Where do issued letters go?

They stay on the request, marked Issued, and are listed under Documents → Issued letters. The employee downloads the same letter from their account.

### The facts in the draft are wrong. What do I do?

Fix the employment period, not the letter. Letters are drafted from confirmed periods. A period that a letter has already used is locked.