---
title: Dashboard, inbox, and support
description: What the employer dashboard shows, where letters to sign and leave requests wait for you, and who your named Lexpoint contact is.
product: Lexpoint — Workforce
audience: Employers managing foreign and domestic workers
doc_type: guide
canonical_url: https://docs.lexpoint.io/workforce/getting-started/dashboard-and-support/
app_routes: https://my.lexpoint.io/employer/dashboard, https://my.lexpoint.io/employer/inbox, https://my.lexpoint.io/employer/support
last_verified: 2026-09-24
keywords: employer dashboard, permit horizon, waiting on you, employer inbox, Lexpoint contact RCIC, employer support
license: Documentation © Lexpoint. Quote with attribution and a link to the canonical URL.
---
# Dashboard, inbox, and support

The dashboard at [`/employer/dashboard`](https://my.lexpoint.io/employer/dashboard) is the
overview of your people and what is waiting on you. **Inbox** and **Support** sit in the
**Workspace** group of the left navigation.

```media
id: workforce-dashboard
type: screenshot
caption: The employer dashboard — stat cards, Permit horizon, Who works here, Waiting on you, and Your Lexpoint contact.
shot: /employer/dashboard on a demo employer workspace with status Accepted, about eight connected employees (a mix of Valid to, Expires, and Permit date missing), one letter to sign, and one leave request. Light mode, 1440×900 cropped to 1383×776. Redact every worker name, email, and avatar, the organization name (sidebar switcher and the "Overview" subtitle), the Lexpoint contact's name and photo, and the operator name in the header menu.
```

## The dashboard

Four cards run across the top.

| Card | What it counts |
|---|---|
| **Employees** | Everyone connected, with how many are visible and how many are hidden by consent |
| **Need attention** | People whose permit is expiring or expired |
| **Waiting on you** | Letters to sign and leave requests |
| **Open invites** | Invitations awaiting an answer, and how many have expired |

Below them:

| Section | What it shows |
|---|---|
| **Permit horizon** | The next 12 months of permit expiry dates, as shared by each person |
| **Who works here** | A ring split into **Date on file**, **Permit date missing**, and **Not shared** |
| **Waiting on you** | Up to six items, each with **Sign →** or **Review →** |
| **Your Lexpoint contact** | Your named consultant — see below |
| **Employees** | The first five visible people, with role, site, and permit fact. **All employees →** opens the roster |

Permit dates are what each person shared on their own Lexpoint record. The product labels them
*not a work-authorization conclusion*, and so does this documentation. Immigration status (temporary
resident, permanent resident, citizen) is not on the employer file.

**Invite employee** at the top right opens the invitation dialog once invitations are open — see
[Set up your employer workspace](/workforce/getting-started/set-up-your-workspace/).

## Inbox

[**Inbox**](https://my.lexpoint.io/employer/inbox) has three tabs.

| Tab | What it lists |
|---|---|
| **Needs you** | Letters ready to sign and leave requests, grouped by day. The number on **Inbox** in the navigation is this count |
| **All activity** | The same items plus expired invitations, with **Send again →** |
| **Expiry digests** | Empty. Permit expiry digests are not scheduled yet |

The bell in the header shows the same items.

## Your Lexpoint contact

**Your Lexpoint contact** on the dashboard shows one of three states:

| State | Meaning |
|---|---|
| A name, credential line, and *Replies within one business day* | A regulated consultant is assigned to your workspace |
| **Not assigned yet** | Lexpoint has not assigned a consultant yet |
| **Included on a higher plan** | A named consultant is part of some Workforce plans, not yours |

When a consultant is shown, the card names the firm they are licensed to advise at and states that
the listing is **not a retainer**. Case work is agreed with that firm, not with Lexpoint.

## Support

[**Support**](https://my.lexpoint.io/employer/support) shows your contact and your plan. In-portal
messaging is not switched on for employer workspaces yet, so the message box and **Book a call** are
inactive. When a contact is assigned, the page tells you to reach them by email.

## Related

- [The workforce roster](/workforce/people/workforce-roster/) — the full list behind the dashboard
- [Letter requests](/workforce/letters/letter-requests/) — what to do with a letter waiting on you
- [Leave](/workforce/leave/leave-requests/) — deciding leave requests

## Frequently asked questions

### Does the dashboard tell me whether an employee is authorized to work?

No. It shows the permit expiry date each person shared on their own Lexpoint record. It is a file fact for review, not a work-authorization conclusion.

### Can I message my Lexpoint contact from the workspace?

Not yet. In-portal messaging is not switched on for employer workspaces. The Support page says so and names your contact.