--- title: Payments and invoices description: Where to pay a case fee, what each payment status means, and where receipts and statements live in Lexpoint. product: Lexpoint — Individuals audience: People managing their own Canadian immigration doc_type: guide canonical_url: https://docs.lexpoint.io/individuals/proposals/payments-and-invoices/ app_routes: https://my.lexpoint.io/app/proposals/[id], https://my.lexpoint.io/app/cases/[case_id], https://my.lexpoint.io/app/invoices/[invoice_id] last_verified: 2026-09-03 keywords: pay immigration fees, Lexpoint invoice, fee receipt, statement of professional fees, Stripe checkout, overdue payment license: Documentation © Lexpoint. Quote with attribution and a link to the canonical URL. --- # Payments and invoices Money moves at two points and only two: the first payment that activates a signed retainer, and the scheduled payments that follow it on the case. Everything else on this page is a record of one of those. ## The first payment The first payment is made from the proposal, immediately after signing. The Acceptance section shows **Pay … Deposit**, which opens Stripe Checkout in a separate step. When Checkout completes you are returned to a setup screen rather than the proposal. It reports the case being built as it happens — payment confirmed, signed agreement confirmed, the case created, each applicant added, applications started, profile data copied in, and the first checklist loaded. Leaving that screen does not interrupt anything. ## Later payments Every payment after the first is made on the case, under the **Payments** tab. A summary bar across the top shows **Total**, **Paid**, **Outstanding**, **Credits** where any have been applied, and **Gov. Fees** where the engagement is full representation. ```media id: case-payments-tab type: screenshot caption: The Payments tab on a case, showing the summary bar and the professional-fee schedule with one payment due. shot: /app/cases/[case_id]?tab=payments — full tab with the summary bar, the Professional Fees schedule, and at least one row showing a Pay button. Demo account, light mode, 1440×900. Redact the case number, the client name, and the representative's email. src: /media/individuals/case-payments-tab.webp ``` Below it, **Professional Fees** lists your payment schedule with the firm. Each row carries a status, an amount, and an action: | Status | What it means | Action available | |---|---|---| | **Upcoming** | Scheduled, not yet payable. | None | | **Due** | Payable now. | **Pay** | | **Overdue** | The due date has passed. | **Pay** | | **Partial** | Part of the amount has been paid. | **Balance** | | **Paid** | Settled. The row is struck through. | None | | **Waived** | Not collected. | None | | **Written off** | Closed without collection. | None | | **Voided** | Cancelled. | None | | **Refunded** | Returned, with the refunded amount shown. | None | Selecting **Pay** or **Balance** opens a Stripe payment link for that specific row and returns you to the Payments tab afterwards. Nothing is charged inside Lexpoint itself. Two more panels can appear below the schedule: - **Additional charges** — extra professional fees added after your agreement was signed. They carry the same statuses and the same **Pay** action. - **Government fees** — informational only, on full-representation cases. They are itemized per person and paid to the government when the application is filed, with e-Transfer details and the reference to quote shown beneath the total. Where a school or employer is funding the professional fees, the schedule says so and no client payment is requested for the covered portion. ## Paying from an email link Payment reminders carry a **Pay now** link that works without signing in, and it lands on a plain outcome page afterwards: - **Payment received — thank you.** Your payment went through, with the case, the charge, and the amount paid listed. A receipt is emailed if an address is on file. - **Payment cancelled.** No charge was made. Use the reminder email's link again, or sign in and pay from the case. Both pages offer a link back into your account. ## Receipts and statements Records live on the case, under the **Statement** tab, split into two: - **Statement** — the latest formal statement issued on your case. - **Receipts** — one entry per fee recognized, newest first. Opening a receipt shows a **Statement of Professional Fees**: the firm's letterhead, a reference number, the recognition date, who it was prepared for, the milestone it relates to, the case, the line items, the subtotal, tax where it applies, and the total recognized. **Print / Save PDF** at the top produces a copy. :::note[A receipt is a record, not a bill] The document says so on its face — it records professional fees already recognized and is not a request for payment. Anything still owed appears in the payment schedule and additional charges on the Payments tab. If a receipt was later corrected, the replacement carries a banner saying the earlier one was reversed or superseded. ::: Until your representative has recognized any fees, the Receipts list says so rather than showing an empty table. Statements and receipts are access-checked on every open: an account that is not entitled to a particular document is sent back to billing rather than shown it. ## Related - [Payment plans](/individuals/proposals/payment-plans/) — how the schedule was set and what happens if an instalment is missed - [Accept and sign a retainer](/individuals/proposals/sign-retainer/) — the signature that creates the schedule - [Cases](/individuals/cases/) — where the Payments and Statement tabs live - [Billing](/individuals/account/billing/) — your Lexpoint subscription, which is separate from case fees ## Frequently asked questions ### Is a case payment the same as my Lexpoint subscription? No. Case fees are billed against a signed retainer and appear on the case. A Lexpoint subscription is separate and is managed in account billing. ### I paid from a link in an email and never signed in. Did it go through? The page you land on says so directly — "Payment received — thank you." with the amount paid, or "Payment cancelled" with no charge made. Signing in and opening the case payments tab confirms it either way. ### Why does my receipt say it is not a request for payment? A fee receipt records fees that have already been recognized. Amounts that are still due are collected through the payment schedule and additional charges on the case, not through that document.