---
title: Billing and plan
description: Your Lexpoint plan, what you still owe on a case, where case statements and fee invoices live, and how to update a payment method or cancel.
product: Lexpoint — Individuals
audience: People managing their own Canadian immigration
doc_type: reference
canonical_url: https://docs.lexpoint.io/individuals/account/billing/
app_routes: https://my.lexpoint.io/app/settings/billing, https://my.lexpoint.io/app/invoices/[invoice_id]
last_verified: 2026-09-03
keywords: Lexpoint billing, cancel subscription, ImmiReport Pro, invoice, case statement, payment method, what do I owe
license: Documentation © Lexpoint. Quote with attribution and a link to the canonical URL.
---
# Billing and plan

Two different kinds of money live at
[**Settings → Billing & Plan**](https://my.lexpoint.io/app/settings/billing), and confusing them
causes most billing questions:

- **Your subscription** — the ImmiReport Pro plan, charged to you by Lexpoint.
- **Case fees** — what you owe a firm for work on a case, on the schedule agreed in your proposal.

The page has five tabs: **Plan**, **Manage Subscription**, **Payment schedule**, **Case
statements**, and **Payment Methods**.

## Plan

Shows **ImmiReport Pro** or **Free Plan**, your member-since date, and a **Pro** or **Free** pill.

Below it, the four things the Pro plan covers:

- All immigration programs
- Detailed eligibility analysis
- What-if simulations
- Priority support

On the free plan the heading reads *Upgrade to Pro for* and an **Upgrade to Pro** button sits at the
bottom of the card. On Pro it reads *Your Pro Features*.

```media
id: settings-billing-plan
type: screenshot
caption: The Plan tab, showing the current plan and what it includes.
shot: /app/settings/billing on a free demo account, Plan tab, so the "Upgrade to Pro for" heading and the Upgrade button are both visible. Light mode, 1440×900.
src: /media/individuals/settings-billing-plan.webp
```

## Manage Subscription

On Pro, this reads **Active Subscription** — *Your Pro subscription is active and renews
automatically* — with a **Manage Subscription** button.

That button opens Lexpoint's secure billing portal, which is where **all three** subscription
actions happen: *Update payment method, change plan, or cancel subscription*. There is no separate
cancel button elsewhere in the app.

On the free plan the tab reads **No Active Subscription** — *You're on the free plan. Upgrade to Pro
to unlock all features and manage your subscription.*

## Payment schedule

*Installments still owed on open cases.* This tab answers one question: what do I owe, and when.

When there is nothing outstanding it reads **Nothing due** — *You're caught up on case fees.*

The tab also notes that tax invoices, numbered `INV-…`, issue at checkout — the invoice follows the
payment rather than preceding it.

## Case statements

*Live fee, payment, and trust ledgers per case — available when your firm publishes them.*

Each row shows the case number and the firm, with **View statement →** opening that case's statement
tab. If nothing is listed, the tab reads *No case statements available yet* and explains why: *Your
firm will publish each case statement when fee and trust activity is ready for you to review.*

This is not a delay you can resolve from settings. If you need a statement that has not appeared,
ask on the case.

## Payment Methods

On Pro, the tab confirms *Your payment methods are securely managed* and offers **Update Payment
Method**, which opens the same secure billing portal.

On the free plan it reads **No Payment Methods** — *Add a payment method when you upgrade to Pro.*

:::note[Card details never touch Lexpoint's own screens]
Both **Manage Subscription** and **Update Payment Method** hand you to the billing portal rather
than asking for a card number in the app. If any page that looks like Lexpoint asks you to type card
details directly, do not — report it through
[**Help & Support**](https://my.lexpoint.io/app/tickets).
:::

## Fee invoices

An individual fee invoice opens at its own page, titled **Statement of Professional Fees**. It
shows:

| Section | What it holds |
|---|---|
| **Prepared for** | Who the invoice is addressed to |
| **Milestone** | The milestone the fee relates to |
| **Immigration case** | The case it belongs to |
| **Description / Amount** | The line items |
| **Subtotal**, tax, **Total recognized** | The totals, with tax shown only when there is any |

A **Print / Save PDF** button at the top produces your own copy.

Invoices are access-checked. Opening one you are not entitled to see returns you to the billing page
rather than showing it.

## Related

- [Getting help](/individuals/consultations/) — consultations, proposals, and retainers, which is where case fees originate
- [Cases](/individuals/cases/) — the case a statement belongs to
- [Your account details](/individuals/account/account-details/) — where your plan also appears
- [Settings overview](/individuals/account/settings-overview/) — the other settings areas

## Frequently asked questions

### How do I cancel my Pro subscription?

Settings → Billing & Plan → Manage Subscription, then Manage Subscription. That opens the secure billing portal, where you can update your payment method, change plan, or cancel.

### What is the difference between the payment schedule and a case statement?

The payment schedule is what you still owe — installments outstanding on open cases. A case statement is the full ledger for one case, including fees, payments, and trust activity, and it appears only once your firm publishes it.

### Why can I not see a case statement?

Statements are published by your firm, not generated automatically. Until yours publishes one, the tab reads "No case statements available yet".